Booking Terms & Policies

Booking & Payment

• • A minimum stay of 2 nights applies to all lodges.

• • Full payment is required at the time of booking to confirm your reservation.

• • A refundable housekeeping bond of £150 is required for every booking. This will be refunded in full within 24 hours of check-out, provided there are no damages or missing items.

Pets

• • A £30 pet fee per stay applies for pet-friendly lodges only and a maximum of 2 dogs per lodge is permitted.

• • A clean pet bed and blanket will be provided for guests who do not wish to bring their own.

• • Guests must inform us in advance of the type and size of their pet. Pets are not permitted in non-pet lodges.

Cancellation Policy

• • Cancellations made 48 hours or more before arrival receive a refund minus a £100 administration fee.

• • Cancellations made less than 48 hours before arrival will receive a 50% refund of the total booking amount.

• • Cancellations made within 24 hours of arrival will incur a £50 administration fee.

• • Guests who fail to cancel or do not arrive will forfeit the full amount paid.

• • To cancel, please notify us both by email and phone using the contact information on our website.

Check-In & Check-Out

• • Check-in: after 4:00 PM

• • Check-out: before 10:00 AM
    Early check-in or late check-out may be arranged in advance and is subject to availability.

Damages & Housekeeping Bond

• • The £150 bond covers potential damages or missing items.

• • Any loss or damage beyond the bond amount may be invoiced separately.

• • Please report any issues immediately to the reception team upon arrival.

Refunds

Refunds are processed within 5 business days after your cancellation is confirmed or after the housekeeping bond inspection.

General Policies

• • Smoking is not permitted inside any lodge.

• • Quiet hours apply between 10:00 PM and 8:00 AM.

• • Only registered guests are allowed to stay overnight.

• • All guests agree to respect the property, animals, and environment during their stay.